Frequently Asked Questions

1. Why Phone­joy?
2. Does Phone­joy work with my Android phone?
3. Does Phone­joy work with my iPhone or iPad?
4. Where do I buy Phonejoy?
5. Where do I find your Terms and Conditions?
6. Where do I find your Pri­vacy Policy?
7. How long does a ship­ment usu­ally take?
8. Where can I track my order?
9. Do you offer any sup­port, return or war­ranty services?
10. What is Bluez-IME?
11. How do I get Phone­joy to work with my phone?
12. Help! My Phone­joy is not working.
13. Do you plan to sup­port other platforms?
14. How does the FPSE and N64oid emu­lator work with my Phonejoy?
15. Does Phone­joy work with Android games aside of Emulators?
16. Does Phone­joy sup­port mul­ti­player games?
17. How do I con­nect my phone to my HD-TV/Monitor?
18. Is my device sup­por­ted by MHL Male Cable (MicroUSB to HDMI)?

Why Phone­joy?top ▲

Phone­joy is prob­ably the easi­est solu­tions among gamepads, as it does not require root access or any com­plic­ated pro­ced­ures to set-up. Also Phone­joy really works with most Android and Win­dows devices. Phone­joy also comes with a famil­iar gamepad design that offers all the but­tons a user can wish for.

Does Phone­joy work with my Android phone?top ▲

All Android devices run­ning 2.2 and up are sup­por­ted by Phone­joy and Bluez-IME. That does include unrooted devices, as well as HTC and Sam­sung devices. So far only the LG Thrill and LG Optimus 3D have been repor­ted to have prob­lems, because its Bluetooth stack only sup­ports Bluetooth A2DP pro­file. We there­fore cau­tion users of LG devices before buy­ing a Phonejoy.

Does Phone­joy work with my iPhone or iPad?top ▲

Cur­rently Phone­joys do not sup­port iOS, because the sys­tem does not sup­port the Bluetooth Serial Port Pro­file (SPP) unless jailbroken.

We are cur­rently work­ing on an iOS friendly Bluetooth Human Inter­face Device (HID) ver­sion, that will work with iOS using the iCade mode. This will be due for release in the com­ing weeks.

Where do I buy Phone­joy?top ▲

Cur­rently you can only order Phone­joy through our web­site. That is because demand makes it not feas­ible enough to whole­sale Phone­joys at this point.  We can assure you that is 100% safe to order through our side. You will be pro­tec­ted by PayPal’s 45 days buy­ers’ pro­tec­tion and should you not be sat­is­fied with our product you can always choose to return it within 14 days of receipt.

Should we start to sell Phone­joy to other busi­nesses, we will let our cus­tom­ers know through a sep­ar­ate author­ized deal­ers page in the fea­ture. If you are inter­ested in re-selling Phone­joy you may con­tact [email protected].

Where do I find your Terms and Con­di­tions?top ▲

Please click here.

Where do I find your Pri­vacy Policy?top ▲

Please click here.

How long does a ship­ment usu­ally take?top ▲

We usu­ally ship using Hong Kong Post’s stand­ard registered air­mail (you can track your ship­ping here).

Deliv­ery usu­ally takes 9–14 days to Europe and North Amer­ica from the point of pay­ment. Coun­tries in Asia-Pacific should receive their orders within 4 – 7 days usu­ally. All other coun­tries may expect to wait up to 3 weeks.

If you choose our express deliv­ery we will use Hong Kong Post’s Speed­post ser­vice which usu­ally ensures deliv­ery in Europe and North Amer­ica within 3 – 6 days, Asia-Pacific within 2 – 4 days, and any­where else around a week.

Where can I track my order?top ▲

You should receive your track­ing code within the “[Phone­joy — The Bluetooth Gamepad Of Your Choice] Order Com­plete” email. If you have registered with us you can also access all your order details on your account page. Click here to access your account.

In gen­eral, we usu­ally ship using Hong Kong Post’s stand­ard registered air­mail (you can track your ship­ping on their Web­site here).

Do you offer any sup­port, return or war­ranty ser­vices?top ▲

Firstly, you do have the pos­sib­il­ity, to receive a refund of your order at any time, and if you do not like our product you can return it to us within 14 days of the day you have received your Phone­joy and receive a refund of the cost (excl. the ship­ping) of your Phone­joy. We also have a lim­ited war­ranty ser­vice of three months, which can be exten­ded to 12 months for a small sur­charge. Please check our war­ranty policy for more details.

What is Bluez-IME?top ▲

Bluez-IME is an open source app for Android, which cre­ates a frame­work for Bluetooth input devices on the Android plat­form (see the Bluez-IME developer page for more details). The use of Bluez-IME is free, but I encour­age every user to make a small dona­tion if pos­sible to the developer without whom Phone­joy sup­port wouldn’t be pos­sible on Android.

How do I get Phone­joy to work with my phone?top ▲

Please refer to our sup­port sec­tion on the website.

Help! My Phone­joy is not work­ing.top ▲

First check that your Phone­joy turns on (check the green LED) and whether it is charged. If this is not the case then your Phone­joy may be in its “sleep” mode. To deac­tiv­ate the sleep mode you need to turn on your Phone­joy and even though the green light is not light­ing up you should hold the SELECT but­ton for about 20 seconds. The green light should start blink­ing again.

If your Phone­joy turns on suc­cess­fully, and you still can­not con­nect to your Phone or PC cor­rectly, please re-check the instruc­tions page and ensure that your Phone­joy is paired.

If your Phone­joy appears to be mal­func­tion­ing, it has also shown to help a great deal for some when you fact­ory reset your Phone­joy. You can do that by con­nect­ing your Phone­joy to a power source using the micro USB cable and then hold­ing the SELECT, START and L1 but­tons. The green LED should then go off and start flash­ing after a few seconds. After the LED flashes you can release the but­tons again.

Should none of these instruc­tions have helped you, please con­tact [email protected] and we will try to assist you with your problem.

 

Do you plan to sup­port other plat­forms?top ▲

The cur­rent revi­sion of Phone­joy only sup­ports Android 2.2+ and Win­dows XP/2000/Vista/7.

An iCade mode is planned for a future Phone­joy ver­sion to be released soon. Please stay tuned for more news.

How does the FPSE and N64oid emu­lator work with my Phone­joy?top ▲

FPSE should work without any fur­ther setup. You do not need to run Bluez-IME, although you will need to have it installed and suc­cess­fully paired and set-up your Phone­joy. You only need to activ­ate your Bluetooth and turn your Phone­joy on. When you start FPSE it should auto­mat­ic­ally con­nect to your Phonejoy.

N64oid works very sim­ilar to FPSE in that respect, you will also only need to have Bluez-IME installed and paired, but you will not have to run it sep­ar­ately. You will only need to head to the N64oid Input set­tings to Bluetooth gamepads and select and con­nect your Phone­joy there. The spe­cial part about N64oid is that it does sup­port 4 player mode, you will only need to pair all your Phone­joys and con­nect them in the Bluetooth gamepads set­tings in N64oid.

Should you face any trouble set­ting these or any other emu­lat­ors up, please do not hes­it­ate and con­tact us at [email protected].

Does Phone­joy work with Android games aside of Emu­lat­ors?top ▲

In a nut­shell, all games that sup­port key­board input will also sup­port Phone­joy, since Phone­joy using Bluez-IME can sup­port all pos­sible key­board key presses. Cur­rently a small but grow­ing num­ber of more than 80 games sup­port Phone­joy. Please head to our game sec­tion for more information.

Does Phone­joy sup­port mul­ti­player games?top ▲

In the­ory, you can con­nect up 4 Phone­joys to your Android phone or PC and both our Win­dows driver and the Bluez-IME app sup­port this. The thing is that very few games to date actu­ally sup­port on-screen mul­ti­player. To our know­ledge this has only been N64oid thus far and per­haps some other emu­lat­ors. Of course, the mul­ti­player mode will also drain your devices resources, so we recom­mend that you make sure to have a device with the neces­sary power before you go ahead and buy 4 Phonejoys.

How do I con­nect my phone to my HD-TV/Monitor?top ▲

First of all we may cau­tion all users that not all smart­phones and tab­lets may sup­port some sort of HDMI out. Some tab­lets to posses an HDMI Mini port, other such as the Galaxy Tab 7.7, 8.9 and 10.1 do I need a HDTV adapter for Samsung’s 30 pin pro­pri­et­ary port. Some phones such as the Galaxy Nexus, Sam­sung Galaxy S II, Infu­sion 4G, HTC Sen­sa­tion, EVO 3D, may also need a micro USB to MHL adapter (avail­able in our store; for a full list of MHL devices click here).

Usu­ally when using these cables no fur­ther set-up should be needed. Should you have any con­nectiv­ity prob­lems we advise you to try con­tact­ing your phone’s man­u­fac­turer first.

Is my device sup­por­ted by MHL Male Cable (MicroUSB to HDMI)?top ▲

For sup­por­ted devices please click here.